$10,000 Payroll Recovery & Benefits Upgrade
$10,000 Payroll Recovery & Benefits Upgrade
$10,000 Payroll Recovery & Benefits Upgrade
Team Size
Team Size
Team Size
32 employees
32 employees
32 employees
Key Challenge
Key Challenge
Key Challenge
Payroll overpayment and compliance risk during EOR → full-time transition
Payroll overpayment and compliance risk during EOR → full-time transition
Payroll overpayment and compliance risk during EOR → full-time transition
Solution
Solution
Solution
DianaHR identified and corrected the error, ensured compliance, and guided a shift to a PEO for better benefits.
DianaHR identified and corrected the error, ensured compliance, and guided a shift to a PEO for better benefits.
DianaHR identified and corrected the error, ensured compliance, and guided a shift to a PEO for better benefits.
The Challenge
Multiple account manager transitions caused documentation gaps.
An end-date error in payroll systems triggered a $10,000 overpayment.
Risk of cross-border compliance issues in Canada.
Limited employee access to competitive health, dental, and vision benefits.
The Challenge
Multiple account manager transitions caused documentation gaps.
An end-date error in payroll systems triggered a $10,000 overpayment.
Risk of cross-border compliance issues in Canada.
Limited employee access to competitive health, dental, and vision benefits.
The Challenge
Multiple account manager transitions caused documentation gaps.
An end-date error in payroll systems triggered a $10,000 overpayment.
Risk of cross-border compliance issues in Canada.
Limited employee access to competitive health, dental, and vision benefits.
The Challenge
Multiple account manager transitions caused documentation gaps.
An end-date error in payroll systems triggered a $10,000 overpayment.
Risk of cross-border compliance issues in Canada.
Limited employee access to competitive health, dental, and vision benefits.
The Solution
The Solution
The Solution
Payroll Audit & Rectification:
Partnered with EOR provider to identify, document, and resolve the overpayment.
Payroll Audit & Rectification:
Partnered with EOR provider to identify, document, and resolve the overpayment.
Payroll Audit & Rectification:
Partnered with EOR provider to identify, document, and resolve the overpayment.
Payroll Audit & Rectification:
Partnered with EOR provider to identify, document, and resolve the overpayment.
Regulatory Compliance:
Managed Canadian payroll tax corrections to avoid penalties.
Regulatory Compliance:
Managed Canadian payroll tax corrections to avoid penalties.
Regulatory Compliance:
Managed Canadian payroll tax corrections to avoid penalties.
Regulatory Compliance:
Managed Canadian payroll tax corrections to avoid penalties.
Proactive Detection:
Issue flagged and resolved before leadership was aware.
Proactive Detection:
Issue flagged and resolved before leadership was aware.
Proactive Detection:
Issue flagged and resolved before leadership was aware.
Proactive Detection:
Issue flagged and resolved before leadership was aware.
PEO Transition:
Guided move from Gusto to a Professional Employer Organization—unlocking access to large-group benefit plans (40,000+ employees vs. 32).
PEO Transition:
Guided move from Gusto to a Professional Employer Organization—unlocking access to large-group benefit plans (40,000+ employees vs. 32).
PEO Transition:
Guided move from Gusto to a Professional Employer Organization—unlocking access to large-group benefit plans (40,000+ employees vs. 32).
PEO Transition:
Guided move from Gusto to a Professional Employer Organization—unlocking access to large-group benefit plans (40,000+ employees vs. 32).
Metric
Outcome
Payroll Recovery
$10,000 error identified and corrected
Compliance
Zero penalties across U.S. and Canada
Benefits Upgrade
Enterprise-level health, vision, dental plans
Time Saved
Leadership freed from HR firefighting
Metric
Outcome
Payroll Recovery
$10,000 error identified and corrected
Compliance
Zero penalties across U.S. and Canada
Benefits Upgrade
Enterprise-level health, vision, dental plans
Time Saved
Leadership freed from HR firefighting
Metric
Outcome
Payroll Recovery
$10,000 error identified and corrected
Compliance
Zero penalties across U.S. and Canada
Benefits Upgrade
Enterprise-level health, vision, dental plans
Time Saved
Leadership freed from HR firefighting
Metric
Outcome
Payroll Recovery
$10,000 error identified and corrected
Compliance
Zero penalties across U.S. and Canada
Benefits Upgrade
Enterprise-level health, vision, dental plans
Time Saved
Leadership freed from HR firefighting
Why It Worked
Why It Worked
Why It Worked
Direct access to a dedicated HR partner, not generic support queues.
Direct access to a dedicated HR partner, not generic support queues.
Direct access to a dedicated HR partner, not generic support queues.
Expertise across U.S. and Canadian HR regulations.
Expertise across U.S. and Canadian HR regulations.
Expertise across U.S. and Canadian HR regulations.
A dual approach: immediate error resolution plus strategic future-proofing.
A dual approach: immediate error resolution plus strategic future-proofing.
A dual approach: immediate error resolution plus strategic future-proofing.
Client Perspective
Client Perspective
Client Perspective
“We never would’ve caught the five‑figure overpayment until it was too late. DianaHR not only fixed it fast but also set us up with better benefits and total compliance. Now, HR runs smoother—and leadership can focus on what matters most.”
“We never would’ve caught the five‑figure overpayment until it was too late. DianaHR not only fixed it fast but also set us up with better benefits and total compliance. Now, HR runs smoother—and leadership can focus on what matters most.”
“We never would’ve caught the five‑figure overpayment until it was too late. DianaHR not only fixed it fast but also set us up with better benefits and total compliance. Now, HR runs smoother—and leadership can focus on what matters most.”
Takeaway
DianaHR turned a costly payroll mistake into an opportunity for smarter HR infrastructure. The result: recovered funds, regulatory protection, stronger benefits, and more time for leadership to grow the business.
Takeaway
DianaHR turned a costly payroll mistake into an opportunity for smarter HR infrastructure. The result: recovered funds, regulatory protection, stronger benefits, and more time for leadership to grow the business.
Takeaway
DianaHR turned a costly payroll mistake into an opportunity for smarter HR infrastructure. The result: recovered funds, regulatory protection, stronger benefits, and more time for leadership to grow the business.
Takeaway
DianaHR turned a costly payroll mistake into an opportunity for smarter HR infrastructure. The result: recovered funds, regulatory protection, stronger benefits, and more time for leadership to grow the business.